SALON POLICIES
Luxury Service. Professional Standards. Exceptional Experience.
At Colour Genie Hair Salon, our goal is to provide every guest with a personalized luxury salon experience in a relaxing and professional environment. To ensure the highest level of service for all clients, we kindly ask that you review our salon policies.
APPOINTMENTS
We invite guests to reserve appointments online, by phone, email, text message, or through our social media channels.
We recommend booking appointments in advance to secure your preferred date and time.
New guests, colour transformations, hair extensions, hair loss consultations, and specialty services may require a consultation prior to booking.
CONSULTATION POLICY
Every guest receives a personalized consultation prior to their service.
This allows us to understand your goals, assess your hair and scalp condition, review hair history. recommend appropriate services, and provide accurate pricing and timing.
For major transformations, corrective colour, extensions, and hair loss services, an in-person consultation may be required.
CANCELLATION POLICY
We respectfully require a minimum of 24 hours notice for appointment cancellations or rescheduling.
Appointments cancelled with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the reserved service value
NO-SHOW POLICY
Guests who fail to attend a scheduled appointment without notice may be charged up to 100% of the reserved service amount.
Future appointments may require a deposit before booking.
LATE ARRIVAL POLICY
To respect the schedules of all
guests and service providers:
- Arrivals more than 15 minutes late may require service adjustments.
- Arrivals more than 15 minutes late may need to reschedule.
- Full service fees may still apply for missed appointment time.
DEPOSITS
A deposit may be required when booking certain services such as hair extensions, colour corrections, blonding transformations, specialty colour services, and services exceeding three hours.
Deposits are applied toward the final service total.
Deposits are non-refundable for cancellations made less than 24 hours before the appointment.
COLOUR SERVICES
The final result of any colour service depends on existing hair condition, previous colour history, hair integrity, and desired outcome.
For the health and integrity of your hair, multiple appointments may be required to safely achieve certain results.
LATE ARRIVAL POLICY
Corrective colour services require a consultation before booking.
Pricing and appointment duration vary based on existing colour, hair length and density, desired outcome, and number of sessions required.
A consultation allows us to provide an accurate estimate before service begins.
HAIR EXTENSIONS POLICY
All extension services require a consultation.
Custom hair orders are non-refundable, non-returnable, and final sale.
Regular maintenance appointments are required to maintain the quality, appearance, and longevity of extension services.
HAIR LOSS & SCALP ANALYSIS
Hair and scalp analysis services are educational and cosmetic in nature.
Recommendations are based on visual assessment and professional experience.
Colour Genie Hair Salon does not diagnose medical conditions. Clients experiencing medical concerns should consult a licensed healthcare professional.
SERVICE ADJUSTMENT POLICY
Your satisfaction is important to us. If you have concerns regarding your service, please contact us within 7 days of your appointment.
We will gladly schedule consultation to evaluate the concern and discuss appropriate adjustments when necessary.
No refunds are provided for completed services
RETAIL PRODUCT POLICY
Unopened retail products may be returned within 14 days of purchase with proof of purchase.
Opened products may be exchanged only if a manufacturer defect is present.
Special orders and custom products are final sale.
CHILDREN & GUESTS
To maintain a relaxing luxury salon environment:
- Children receiving services must remain supervised.
- Additional guests may be limited based on space availability.
- For safety reasons, children not receiving services should not accompany guests into service
areas.
PAYMENT METHODS
We proudly accept:
- Visa Mastercard
- American Express
- Discover
- Debit
- Cards
- Cash
- Digital Payments
Gratuities are always appreciated but never expected.
PHOTOGRAPHY & SOCIAL MEDIA
We love showcasing beautiful transformations.
Photos and videos may occasionally be taken for educational, promotional, or social media purposes.
Client consent will always be obtained before sharing identifiable images.
HEALTH & SAFETY
For the safety of our guests and staff, we kindly ask clients experiencing contagious illness symptoms to reschedule their appointment.
We reserve the right to decline services when health or safety concerns are present.
